qatar jobs Customer Service Agent - Nehmeh
jobs description: jobs in Qatar Customer Service Agent - Nehmeh
The ideal candidate will play a pivotal role in ensuring customer satisfaction by effectively addressing inquiries, resolving issues, and providing information about our services.
Responsibilities:
• Responsible of answering all incoming calls regarding billing issues, product problems, service questions and general customer concerns.
• Responsible of maintaining a high level of professionalism with customers and working to establish a positive rapport with every caller.
• Responsible of attracting potential customers by answering product and service questions; suggesting information about our products and services.
• Responsible of ensuring that the customer complaints are understood appropriately.
• Responsible of determining the cause of the problems.
• Responsible of selecting and explaining the best solution to solve the customer problem.
• Responsible of ensuring correction / adjustment to the services / data confirmed.
• Responsible of following up to ensure resolution to customer complaints.
• Responsible to update customer information in the customer service database during and after each call.
• Responsible of opening customer accounts by recording account information accurately.
• Responsible of maintaining the customer accounts by updating account information accurately.
• Responsible of maintaining financial accounts by processing customer adjustments.
• Responsible of ensuring 100% collection of pending payments through proper follow up in cooperation with finance department.
• Responsible of tracking the customer needs and provide the customer data to Service Marketing Agent.
• Responsible of ensuring customer requests are addressed on time.
• Responsible of maintaining a complete customer relations and follow up policy that ensures maximum customer satisfaction.
• Responsible of ensuring to follow all processes and policies of the company and be aligned to the departmental SOPs at all times.
• Responsible of following any other tasks / projects as assigned by your manager.
Job Details
| Posted Date: | 2025-12-02 |
| Job Location: | Qatar |
| Job Role: | Customer Service and Call Center |
| Company Industry: | General Engineering Consultancy |
| Monthly Salary: | US $1,000 |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Female |
| Nationality: | India; Sri Lanka; Nepal; Philippines |
| Degree: | Bachelor's degree |
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