qatar jobs Guest Service Associate
jobs description: jobs in Qatar Guest Service Associate
Primary Duties & responsibilities include but not limited to:
- Ensure customer satisfaction through promoting excellent service; respond to customer complaints tactfully and professionally
- Responsible to train all employees on the service standards and any other service enhancement measure.
- Over all responsibility of staff grooming and personal appearance maintenance
- Coordinate with the Restaurant Manager to overcome cultural difficulties encountered by customers.
- Identify prospective customers and compile information on competitive products.
- Meet, greet upon arrival and departure, and seat VIPs. Make courtesy visits to tables
- Assist the restaurant manager in the proper organization and running of the restaurant.
- To manage and oversee an effective guest reservation process
- Assist employees and guests by handling guest feedback, both written and verbal and include investigation into guest complaints
- Help clients to feel assured that their concerns have been heard and communicating with them by phone, email and in person, to give them feedback on how it was resolved.
- Analyzes customer’s feedback, information and make strategies to improve the quality of the service provided.
- Supervising the floor to ensure that all standards are met through all guest’s interactions
- Coordinating with the Restaurant Manager and Chef in charge to maintain a wow experience across the restaurant including FOH, BOH and delivery operations.
- Organize and conduct pre-shift briefings communicating pertinent information to the staff
- Communicate with guests and employees using a positive and clear speaking voice, listen to and understand requests, respond with appropriate actions and provide accurate information
- Solicit feedback from guests concerning the service and food
- Ensure all safety and security policies and procedures are followed within the restaurant.
- Perform all assigned duties as assigned by managers
Job Details
| Posted Date: | 2025-10-13 |
| Job Location: | Qatar - Doha |
| Job Role: | Hospitality and Tourism |
| Company Industry: | Catering, Food Service, & Restaurant |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | India; Sri Lanka; Philippines |
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