qatar jobs Social Media Representative - sy2HapAR_A3*825
jobs description: jobs in Qatar Social Media Representative - sy2HapAR_A3*825
The role is for a leading government entity based in Doha. The role holder is responsible for managing and engaging with customers through various social media chats and email. This position requires a combination of customer service skills, social media expertise, and the ability to handle inquiries, complaints, and feedback effectively.
RESPONSIBILITIES
• Monitor social media channels for mentions, comments, and direct messages related to the company or brand.
• Respond promptly to customer inquiries and comments on social media platforms in a professional and customer-friendly manner.
• Address and resolve customer concerns, complaints, and issues raised on social media, ensuring a positive customer experience.
• Relevant information, updates, and promotions with the audience through social media channels.
• Promote brand loyalty by engaging with customers and fostering a positive online community around the brand.
• Coordinate with other departments to gather information or resolve complex customer issues communicated through social media.
• Assist in the implementation of social media campaigns and promotions to enhance brand visibility and engagement.
• Stay informed about social media trends, customer sentiments, and industry developments to adapt strategies accordingly.
• Provide regular reports on social media metrics, customer interactions, and feedback to assess performance and inform improvement strategies.
• Ensure adherence to company policies and guidelines in all social media interactions, maintaining a consistent and positive brand image.
Job Details
| Posted Date: | 2024-07-13 |
| Job Location: | Qatar - Doha |
| Job Role: | Sales |
| Company Industry: | Call Centers & Customer Care Outsourcing |
Preferred Candidate
| Degree: | Bachelor's degree |
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