qatar jobs Customer Service Specialist/ Associate - International Academy for Intercultural Development (IAID)
jobs description: jobs in Qatar Customer Service Specialist/ Associate - International Academy for Intercultural Development (IAID)
- Interacting with customers and informing them about the services offered through spiels via calls, email and in person with walk-in clients.
- Exhibiting courtesy, empathy, and respect in all customer interactions.
- Provide feedback on company policies and procedures to the clients. Ensure clear communication and alignment on goals and expectations.
- Creating a reliable and trustworthy relationship by being honest and transparent on the company’s policies.
- Daily follow-up calls to clients with the objective to strengthen our retention initiatives.
- Addressing and solving client problems quickly and effectively by coordinating with counsellors or instructors in charge.
- Gather feedback during these interactions, documents for reference and present reports based on this.
- Tailoring interactions to meet the specific needs and preferences of each customer to continuously improving the quality of service to exceed customer expectations.
- Compile and deliver timely reports.
- Propose new streamline processes to provide timely and effective service to clients.
Job Details
| Posted Date: |
2024-07-06 |
| Job Location: |
Qatar - Doha |
| Job Role: |
Customer Service and Call Center |
| Company Industry: |
Performing Arts; Primary, Prep, & Secondary School; Call Centers & Customer Care Outsourcing |
| Monthly Salary: |
US $1,500 |
Preferred Candidate
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