qatar jobs Customer Support - Redington Gulf
jobs description: jobs in Qatar Customer Support - Redington Gulf
Accurate diagnosis of the issue in the laptop/ printer/ desktop in time
2. Ensure that there is minimum quote rejection from the customer.
3. Doing the L1 – L4 repair, as required.
4. Repair with minimum parts usage.
5. Doing ‘First time right’ to ensure minimum re-repair cases
6. Maximum utilization of the scrapped laptops through spare part cannibalization.
7. Forecasting optimum buffer spare parts for the parts team to procure it.
8. Quality check of all the units before handing over the repaired device to the customer
9. Ensuring that the TAT and agreed SLAs are met
10. Managing escalations of customer
Work Location-Doha
Experience- 3+
Job Details
| Posted Date: | 2021-11-08 |
| Job Location: | Doha, Qatar |
| Job Role: | Support Services |
| Company Industry: | IT Services |
Preferred Candidate
| Career Level: | Mid Career |
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