qatar jobs Cafe Assistant / Customer Service Associate | Retail | M&S | Qatar - Al Futtaim Group

Overview Of The Role:

The Customer Service Associate plays a key role in delivering exceptional service to customers, maintaining store standards, managing inventory, and assisting with sales. This role involves handling customer inquiries and complaints, ensuring the store is well-stocked and visually appealing, and operating the cash register in accordance with company policies.
You will be an integral part of the retail team, aiming to enhance customer satisfaction and increase sales revenues. Success in this position involves maintaining a positive shopping environment, understanding customer needs, and efficiently managing sales processes.

What You Will Do:

Customer Service & Complaint Handling

Engage with customers to provide a high level of service and assist with their needs.
Address basic customer complaints and escalate issues as needed.

Visual Merchandising & Store Maintenance

Ensure that the store is well-organized and adheres to company visual merchandising standards.
Regularly clean and maintain the sales floor to create an inviting shopping environment.

Stock Management & Inventory

Sales Support (Upselling & Cross-selling)

Recommend products to customers based on their needs, focusing on upselling and cross-selling.
Stay updated on product information to make informed recommendations.

Cash Register Operation

Operate the cash register, process transactions, and follow company policies for handling payments.
Ensure accurate cash handling and maintain a clean and organized checkout area.

Job Details

Posted Date:	2026-07-01
Job Location:	Qatar
Job Role:	Customer Service and Call Center
Company Industry:	Accounting