qatar jobs Call Center Supervisor
jobs description: jobs in Qatar Call Center Supervisor
The Call Center Supervisor is responsible for overseeing daily call center operations, managing and developing a team of call center agents, and ensuring the delivery of high-quality customer and patient-focused services. The role involves performance management, process improvement, reporting analysis, and ensuring compliance with organizational standards and policies.
Key Responsibilities
- Manage, coach, and develop a team of call center agents to deliver exceptional customer and patient care.
- Ensure efficient staffing and workforce coverage across all shifts.
- Monitor employee performance and conduct regular evaluations, coaching sessions, and corrective actions when required.
- Oversee training programs and continuous development initiatives for team members.
- Monitor call quality to ensure adherence to service standards and quality benchmarks.
- Identify and resolve escalated customer issues to ensure maximum satisfaction.
- Recommend and implement process and policy improvements to enhance service efficiency and operational excellence.
- Generate and analyze daily, weekly, and monthly operational reports to support management decision-making.
- Collaborate with the Team Manager to develop short- and long-term strategic and operational goals.
- Participate in organizational projects, audits, and surveys as required.
- Ensure adherence to organizational Code of Conduct and Conflict of Interest policies.
- Perform additional duties as assigned based on operational needs.
Education Requirements
- Bachelor’s Degree or equivalent qualification relevant to the role.
Experience Requirements
- 5–7 years of relevant experience in:
- Customer Care
- Call Center Operations
- Healthcare Call Center
- Command Center environments
- Minimum of 2 years in a Team Lead or Supervisor role.
Job Details
| Posted Date: | 2026-02-26 |
| Job Location: | Qatar - Doha |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Accounting |
Preferred Candidate
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