qatar jobs Tech Support Agent - VINIRMA Consulting Pvt.Ltd
jobs description: jobs in Qatar Tech Support Agent - VINIRMA Consulting Pvt.Ltd
Support Agent must carry valid Qatar Driving License with own car and have good
location awareness for efficient on-site execution.
Project Objective:
To deploy and enable UPI functionality across all merchant POS terminals. The project
includes system configuration, testing, POS branding, and on-site merchant training to
promote smooth adoption and usage of UPI payment services.
Pre-Deployment Activities
\[ Receive and verify merchant list with site addresses and terminal details.
\[ Prepare POS software updates and training materials.
\[ Ensure required credentials, configuration files, and merchant onboarding data are
available prior to on-site visits.
Deployment Activities
\[ Visit each merchant/store location as per the assigned deployment sheet.
\[ Install and/or update POS terminals to enable UPI (NPCI) acceptance features.
\[ Perform POS system checks: power, printer, connectivity, and OS version verification.
\[ Conduct test transactions to confirm successful UPI (NPCI) enablement and terminal
functionality.
\[ Replace or apply CB branding materials (UPI/NPCI/CBQ) as per design standards.
Merchant Training & Awareness
Provide on-site training to merchant staff on:
\[ How to initiate and process UPI transactions on the POS.
\[ Common troubleshooting steps and escalation process.
\[ Understanding UPI limits, reversals, and refund procedures.
\[ Hand over printed merchant quick reference guides and contact details for support.
\[ Collect merchant acknowledgement/sign-off confirming training completion and
successful UPI (NPCI) enablement.
Post-Deployment & Reporting
\[ Submit daily visit and activity reports including merchant name, MID/TID, location, date
& time of visit.
\[ Type of activity (installation, training, branding, reconfiguration).
\[ Attach test transaction receipt for confirmation.
\[ Capture before-and-after photos of terminal and branding.
\[ Escalate unresolved issues to the POS Tech Support Supervisor/backend configuration
team.
\[ Ensure all documentation and data are updated accurately.
Deliverables
\[ POS terminals enabled and configured for UPI acceptance.
\[ UPI (NPCI) branding applied as per CBQ/NPCI guidelines.
\[ Merchant staff trained on UPI (NPCI) usage and troubleshooting.
\[ Signed merchant training & deployment completion report.
\[ Daily and weekly consolidated progress reports.
Roles & Responsibilities
a. Field Agent / Officer:
\[ Execute deployment and training activities at site.
\[ Ensure accuracy of configuration and documentation.
\[ Maintain professional communication with merchants.
\[ Validate test transactions.
b. Coordinator:
\[ Monitor deployment progress and agent performance.
\[ Handle escalations and coordination between field agent and backend teams.
Quality & Compliance
\[ All POS installations and configurations must meet NPCI & CBQ compliance standards.
\[ Merchant data confidentiality to be maintained at all times.
Job Details
| Posted Date: | 2025-10-27 |
| Job Location: | Qatar - Doha |
| Job Role: | Information Technology |
| Company Industry: | IT Services |
Preferred Candidate
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