qatar jobs Fraud Monitoring Analyst - VINIRMA Consulting Pvt.Ltd
jobs description: jobs in Qatar Fraud Monitoring Analyst - VINIRMA Consulting Pvt.Ltd
Nair Systems is currently looking Fraud Monitoring Analysts for our Qatar operations with the following terms & conditions.
Required Experience:
- Min. 3 years of experience in fraud monitoring, customer verification, call center, compliance roles.
- Practical knowledge of digital fraud threats (e.g., phishing, account take over, social engineering, mule accounts).
- Prior exposure to alert-handling systems or banking fraud case management tools is preferred.
- Customer service or transaction verification experience is highly valued.
Skills & Competencies:
- We are looking for skilled fraud analysts who will operate around the clock, ready to respond to any fraud incident being reported.
- Excellent verbal and written communication skills, especially for customer calls and internal coordination.
- Analytical and risk-oriented thinking to identify patterns and escalate effectively.
- Attention to detail for documentation, case tracking, and escalation notes.
- Ability to handle sensitive interactions with professionalism, especially under pressure.
- Comfort with working in a rotational shift setup including overnights, weekends or holidays.
- Team collaboration mindset, especially when working with compliance and fraud recovery teams.
Language Requirements:
- Fluent English is mandatory.
- Arabic is a strong advantage.
- Must be able to document and communicate clearly, particularly during urgent cases.
Educational Qualifications:
· Bachelor’s degree, based on Bank’s internal procedural requirements.
Key Responsibilities:
- Staff will work in rotating 8-hour shifts as part of a 24/7 fraud monitoring team, including weekends, public holidays and overnight.
- Handling fraud complaints / reports / cases reported by Bank Customers through reporting channels
- Handling fraud complaints / reports / cases received from other financial institutions by following internal procedures
- Monitor and handle real-time fraud alerts generated by internal fraud monitoring systems
- Conduct first-level assessments on suspicious transactions across various banking channels. Use bank systems to investigate cases, account activities, identify suspicious activities and take urgent preventive actions.
- Whenever necessary, contact customers to verify transactions and gather details; escalate unresolved or suspicious activity to permanent staff.
- Accurately document customer responses and fraud handling actions in internal case management systems and registers.
- Escalate confirmed or complex fraud cases to supervisors or designated fraud recovery staff for further investigation. In the cases where a confirmed fraudulent activity is detected, the analyst will refer the details to the core Fraud Control team to perform detailed investigations, STR reporting, regulatory communications
- Receive, handle, document and redirect fraud case–related queries and reports from:
- Internal stakeholders (e.g., operations, call center, compliance);
- Correspondent or beneficiary banks;
- Regulators (under supervision or by referring to authorized staff).
- Maintain full compliance with data protection, confidentiality, and information security standards.
- Follow up on fraud case updates, ensuring cases remain active until resolved or closed.
- Contribute to identifying emerging fraud patterns or common attack vectors.
Job Details
| Posted Date: | 2025-04-15 |
| Job Location: | Qatar - Doha |
| Company Industry: | Banking; Islamic Banking |
| Monthly Salary: | US $4,000 |
Preferred Candidate
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
jobs in Qatar Fraud Monitoring Analyst - VINIRMA Consulting Pvt.Ltd ,jobs in Qatar,Fraud Monitoring Analyst - VINIRMA Consulting Pvt.Ltd jobs