qatar jobs Service Manager - Starlink ME
jobs description: jobs in Qatar Service Manager - Starlink ME
Co-ordination with related parties for either Delivery of new MPLS & Voice Services also maintenance of services and/or equipment faults.
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Liaise between customer and internal departments (Sales and Operating Unit)
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Attend to Customer Service Issues and Reviews
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Make recommendations to management on mechanism to improve service
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Provide timely feedback to the client; service changes, actions and opportunities that are likely to impact their use of Ooredoo services
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Single point of contact between operations group and client
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Accurately and Comprehensively record incidents in order to identify and efficiently obtain the root cause
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Identify incident trends and instigate remedial actions
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Responsible for incidents from beginning to end (Quality control) together with the Lead Engineer
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Develop clients customer reports
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Conduct Monthly Network Performance review that covers the following
- Previous meeting minutes
- Present monthly network availability report
- Develop improvement plan for prolonged outages, no trouble found and recurring fault
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Act as SPOC on deployed site for all customers and irrespective of services.
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Ensures proper functioning of all facilities and system features.
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Ensures friendly attitude towards customers to maintain high level of corporate respect.
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Response to perform any other related duties as required.
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Ensure that all solutions are supported by the Network and Service Department
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Coordinate closely with the dedicated Project Manager and Lead Engineer for optimal implementation of client circuits
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Update client with Delivery milestone
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- Ensures timely completion of Delivery orders
Job Details
| Posted Date: | 2025-03-09 |
| Job Location: | Qatar |
| Job Role: | Maintenance, Repair, and Technician |
| Company Industry: | Consumer Electronics; Telecommunications; Telecommunications |
| Monthly Salary: | US $6,000 |
Preferred Candidate
| Degree: | Bachelor's degree |
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