qatar jobs Call Center Director
jobs description: jobs in Qatar Call Center Director
The Call Center Director is a pivotal leadership role within the customer care outsourcing industry, responsible for overseeing the operations of a call center in Doha, Qatar. This position requires a strategic thinker with a strong background in customer service management, who can drive performance and ensure exceptional service delivery. The Call Center Director will lead a team of managers and agents, implementing best practices to enhance customer satisfaction and operational efficiency. The ideal candidate will possess a blend of operational expertise and leadership skills to foster a positive work environment and achieve business objectives.
Responsibilities:
- Develop and implement strategic plans to enhance call center performance and customer satisfaction.
- Oversee daily operations, ensuring adherence to quality standards and service level agreements.
- Lead, mentor, and develop a team of managers and agents to achieve operational goals.
- Analyze performance metrics and implement improvements based on data-driven insights.
- Manage budgets and resources effectively to optimize operational costs.
- Collaborate with other departments to align customer service strategies with overall business objectives.
- Ensure compliance with industry regulations and company policies.
- Foster a culture of continuous improvement and innovation within the team.
- Conduct regular training sessions to enhance staff skills and knowledge.
- Act as the primary point of contact for key clients and stakeholders, addressing any concerns or escalations.
Preferred Candidate:
- Proven experience in a leadership role within a call center environment.
- Strong analytical and problem-solving skills.
- Exceptional communication and interpersonal abilities.
- Ability to motivate and inspire a diverse team.
- Experience with performance management and employee development.
- Proficiency in call center software and CRM systems.
- Strong organizational skills and attention to detail.
- Ability to work in a fast-paced environment and manage multiple priorities.
- Fluency in English; knowledge of Arabic is a plus.
- Strong customer focus and commitment to service excellence.
Job Details
| Posted Date: | 2025-01-18 |
| Job Location: | Qatar - Doha |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Call Centers & Customer Care Outsourcing |
Preferred Candidate
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