qatar jobs Concierge - Alfardan Group
jobs description: jobs in Qatar Concierge - Alfardan Group
We are looking for an experienced Concierge who can provide our tenants with the best guest experience.
Responsibilities are as follows:
- To assist tenants and guests with Concierge Services such as - entertainment, dining bookings, sending and receiving courier packages and to direct guests within and outside the property.
- Adhere to the policies & procedures of Alfardan Properties' Quality Management System.
- Competent awareness of the offered facilities and services of the property.
- Respond to tenants'/guests' inquiries with accurate and helpful information in a courteous manner
- Aware of updated information on local tourism, business locations, sights and events within Qatar and able to communicate information to tenants/guests
- Address enquiries via call, through Concierge mobile application and monitors bookings and user registrations. Handle incoming and outgoing mail services
- Ensure that messages received by the Concierge are promptly communicated to the concerned person
- Keep an open loop communication with Chief Concierge, Property Manager and other department heads
- Participate in Concierge departmental meetings and trainings
- Coordinate all relevant information, complaints and feedback immediately to Customer Service
- Keep and update record of recreational facilities information (and bookings if needed)
- Keep and update record of calls and messages
- Report any incidents happening within the property
- Ensure confidentiality of tenants' information
- Wear proper uniform at all times and maintain standards of appearance, personal hygiene, behavior and discipline
- Implement the shift handover procedures
- Carry out other duties required to ensure smooth operation
Job Details
| Posted Date: | 2024-08-21 |
| Job Location: | Qatar - Doha |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Real Estate |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Female |
| Degree: | Bachelor's degree |
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