qatar jobs Associate - Commercial Bank of Qatar
jobs description: jobs in Qatar Associate - Commercial Bank of Qatar
Job Summary
Provide excellent customer service by handling all inbound interactions in a professional manner and resolving queries and complaints to the satisfaction of the customers.
Key Accountabilities
• Contribute to ensure call centre accessibility and SLA by adherence to the shifting and schedule assigned and answer calls timely.
• Ensure each inbound interaction (calls or non-calls) are handled in an accurate & professional manner as per guidelines and procedures to ensure customer satisfaction and mitigate risk.
• Handle queries and complaints to ensure quality of resolution within TAT.
• Perform cross sell, digital migration or other initiatives as required by Contact Centre management
• Seek and promote feedback from customers via CSAT or survey for quality improvements
• Immediately escalate potential risk issues or customer dissatisfaction to Team Leaders.
• Follow and abide the rules and regulations of the bank, CBIS and internal Contact Centre.
• Providing accurate and complete information to customers
• Prepare and pass on in a timely manner all documentation relevant to the call for action by the unit/concerned department.
• For Sadara or Private Banking customers, escalate customer challenges to RMs immediately for notification and resolution.
• Participate in training or development activities to improve own skills and knowledge.
• Highlight potential process improvements to Team Leaders.
Job Details
| Posted Date: | 2024-02-16 |
| Job Location: | Qatar |
| Company Industry: | Banking |
Preferred Candidate
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