qatar jobs Customer Service Manager - Moving & Relocations - CC Staffing International Ltd.
jobs description: jobs in Qatar Customer Service Manager - Moving & Relocations - CC Staffing International Ltd.
• Direct and manage all activities related to delivery of effective customer service
• Liaise with Team Supervisors and their teams to assure best customer experience
• Responsible for department P&L results
• Lead business development and execution of growth plans
• Arrange department structure according to requirements to assure smooth operations
• Define objectives, SMART targets and track performance of assigned team
• Assign shipments and provide necessary support and training to the team
• Identify business opportunities by identifying prospects, researching and analyzing cargo options.
• Drive relationships with clients by providing support, information and positive customer service experience
• Identify and implement potential service improvements or new services by considering current industry trends and market activities
• Share best practices, organize training and facilitate development of the assigned team
• Identify potential gaps in process and implement CAPA in collaboration with other stakeholders
• Lead and role model a customer focused mindset across organization
• Maintain close relationship with clients and provide KPI reports according to their requirements
• Responsible for Monthly and Quarterly Business Review meetings with clients
• Control quality service by establishing and enforcing organization standards
• Build and own relationships with key partners and subcontractors
Job Details
| Posted Date: | 2023-11-30 |
| Job Location: | Qatar - Doha |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Distribution, Supply Chain & Logistics |
Preferred Candidate
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