qatar jobs IT Service Assurance Coordinator - Commercial Bank of Qatar
jobs description: jobs in Qatar IT Service Assurance Coordinator - Commercial Bank of Qatar
Responsibilities:
- Monitor alerts for various sub-systems and react by raising incidents in the ticketing system.
- Perform priority incident impact assessments, assess active or potential business impacts, set appropriate priority and escalate when needed
- Assist with assembling incident resolution teams, drive incidents to closure, take charge of resolution activities.
- Drive root cause analysis.
- Provide timely, clear incident status communications to IT and business leadership, resolution team members and other stakeholders.
- Participate in the ongoing Incident Management process improvements.
- Collect and record all required incident details for input into Problem Management's root cause analysis process, management reporting metrics and follow-up major incident reviews.
- Utilize ITIL knowledge to review incidents during audits to ensure Incident Management process is being adhered to.
- Drive problem analysis to conclusion to determine root cause for any Severity 1 or High Impact incidents as well as for any recurring incidents.
- Collect the data and create performance reports for various systems, and report trends in hardware and application performance to assist senior technical personnel to predict future issues or outages.
- Support multiple technical teams in 24 x 7 operational environments with high uptime requirements. Varied shift schedules may include day or night hours.
- Coordinate Incidents and Problems resolution. Strict adherence to company policies, confidentiality, and mature judgment
Job Details
| Posted Date: | 2022-05-10 |
| Job Location: | Qatar |
| Company Industry: | Banking |
Preferred Candidate
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