qatar jobs Customer Service Representative - Al Khinji Recruitment
jobs description: jobs in Qatar Customer Service Representative - Al Khinji Recruitment
COLLECTING POOL OF CANDIDATES FOR OUR UPCOMING PROJECTS IN IRAQ!
We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Responsibilities:
- Maintaining a positive, empathetic, and professional attitude toward customers at all times.
- Responding promptly to customer inquiries.
- Communicating with customers through various channels.
- Acknowledging and resolving customer complaints.
- Knowing our products inside and out so that you can answer questions.
- Processing orders, forms, applications, and requests.
- Keeping records of customer interactions, transactions, comments, and complaints.
- Communicating and coordinating with colleagues as necessary.
- Providing feedback on the efficiency of the customer service process.
- Managing a team of junior customer service representatives.
- Ensure customer satisfaction and provide professional customer support.
Job Details
| Posted Date: | 2022-04-12 |
| Job Location: | Qatar |
| Company Industry: | Recruitment & Employee Placement Agency |
Preferred Candidate
| Nationality: | Iraq |
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