qatar jobs Call Center Agent - Abdullah Abdulghani & Bros.Co. (AAB)
jobs description: jobs in Qatar Call Center Agent - Abdullah Abdulghani & Bros.Co. (AAB)
To provide excellent Customer Service through telephone interaction and conducting Customer Satisfaction Surveys. To handle and resolve customer concerns and enquiries in a respectful, courteous and polite manner and to ensure that AAB customers remain satisfied.
- Adheres to company policies & procedures.
- Handles Inquiries, Requests, Sales and Service Campaigns and
- Complaints received via Inbound and Outbound Call
- Conducts Customer Satisfaction surveys for Sales, Service, Certified Pre-owned Vehicles, Parts, Fleet, Rent a Car and HED
- Contacts Recall Customers
- Creates, follows-up, and escalates Requests, Inquiries and Cases to different Departments
- To document important information that transpired during the call.
- Update customer data in SAP.
- Maintain or Exceed the Target for Call Quality
- Maintain or Exceed the Target for Total Number of Surveys done
- Support the CRM Department with all activities as and when required by management
Job Details
| Posted Date: | 2022-02-23 |
| Job Location: | Doha, Qatar |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Automotive Dealership & Distributor |
Preferred Candidate
| Career Level: | Mid Career |
| Nationality: | United Arab Emirates; Bahrain; Djibouti; Algeria; Egypt; Iraq; Jordan; Comoros; Kuwait; Lebanon; Libya; Morocco; Mauritania; Oman; Palestine; Qatar; Saudi Arabia; Sudan; Somalia; Syria; Tunisia; Yemen |
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