qatar jobs Oracle CRM Lead Senior Developer - Starlink
jobs description: jobs in Qatar Oracle CRM Lead Senior Developer - Starlink
Overview
Own, lead and drive the continuous development of company best practices to support business sales and operations.
Responsibilities shall include:
1 - Platform implementation and application support for -
- Credit Control Management
- Number Management
- GIS integration for geographic customer data
- Routing and validation for wired line services
- Supply Chain Management
- Network Inventory Management (NWI for Fixed Routing and Validation)
- Treasury operations and collections
- Pre-activation prepaid
- Premium dealers and Mass market sales systems
2 - Technical support for product development business users, including:
- SIM lots ordering from Manufactures
- SIM quality testing
- Manage encryption/decryption process for SIM card
- Load & Configure different SIM card types and specifications
- Handle new technologies and type of market change. E.g. Nano, Micro...etc
- Generate and validate voucher serial number
3 - Pre-activation & commission system process and sales for Prepaid service
- Ensure the availability of sales stock for company and commissioners
- Validate Pre-activation process cycle
- QA for delivered batches to market
- Reconciliation of pre-activated batches among network elements and CRM systems
- Interface with live network element to build commission flow for sold services
- Voucher tracking and commission system
4 - Network elements and number management systems
- Manage/ develop number life cycle from generation till recycling
- Manage / develop ETR modules and access
- Ensure network identifiers availability for sales and customer orders
- Manage availability of network identifiers among live network elements- switches
- Handle network identifiers for IP TV & FTTH products
- Ensure consistency between CRM systems and network identifier
- Develop and Configure number portability dependencies
5 - Support treasury operations in
- Day to day reconciliation activities among all payment channels
- Automate treasury operations to ensure efficiently
- Build & Customize dashboard reports
- Coordinate with third party service providers for collection and payments
- Customizes CRM tool in accordance with process derived specifications and established priorities. Thoroughly tests customization prior to bringing changes in "live system".
6 - Development and maintenance including:
- Technical design of new products/ change requests
- All in-house configuration and development of platforms and products/ services
- Platform and applications maintenance/ modifications based on change requests from market-facing BUs
- Providing Level 3 customer support (Customer Services call centre being Level 1, NOC within Operations and Maintenance at Level 2, Data Center and Application Platforms Operations within Operations and Maintenance at Level 3).
- Critical mass of in-house capabilities for development of effective solution design in line with business requirements, and implementing configuration changes in-house for change requests
- Assist BU Requirement Analysis in development and maintenance of service portfolio for all CRM/ OM related services provided by Application Platform Design and Development
- Ensure that the CRM & business support applications and platforms are aligned with the overall Technology Architecture
- Ensure compliance of all CRM & Business support applications and platforms with the security and revenue assurance policies and guidelines provided by Service Assurance and Security team
- Contribute as a subject matter expert in design methodologies and solution architecture from design perspective
- Identify testing strategies, tools, priorities and metrics
- Ensure timely monitoring and management of KPIs in order to meet defined targets, and manage timely reporting of KPIs to the next management level
Job Details
| Posted Date: | 2022-01-30 |
| Job Location: | Qatar |
| Company Industry: | IT Services; Software Development |
Preferred Candidate
| Career Level: | Mid Career |
| Degree: | Bachelor's degree |
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