qatar jobs Service Coordinator
jobs description: jobs in Qatar Service Coordinator
• Interact with customers to provide and process information in response to inquiries, concerns, requests about our services and provide customer support efficiently.
• Managing incoming calls and customer service inquiries.
• Generating sales leads that develop into new customers.
• Identifying and assessing customer’s needs to achieve satisfaction.
• Deal directly with customers either by telephone, electronically or face to face.
• Directs customers to online resources.
• Updates customer records in the system, including notes about interactions.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Organize workflow to meet customer timeframes.
• Update and maintain customer database.
• Communicate and coordinate with internal departments.
• Provide feedback on the efficiency of the customer service process.
• Manage large amounts of incoming calls.
• Identify and assess customers’ needs to achieve satisfaction.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Provide accurate, valid and complete information by using the right methods/tools.
• Meet personal/customer service team sales targets and call handling quotas.
• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
• Keep records of customer interactions, process customer accounts and file documents.
• Follow communication procedures, guidelines and policies.
• Take the extra mile to engage customers.
• Managing digital marketing tools and social media sources (Facebook, Twitter, Instagram, etc.) to ensure Company exposure and interaction with prospective clients and existing tenants.
• Managing existing Webpage and arrange events via on-line calendar postings.
• Proven customer support experience or experience as a client service representative.
Job Details
| Posted Date: | 2021-11-17 |
| Job Location: | Doha, Qatar |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Administration Support Services; Retail & Wholesale |
Preferred Candidate
| Career Level: | Entry Level |
| Degree: | Bachelor's degree |
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