Inbound Supervisor - Starlink jobs in qatar

qatar jobs Inbound Supervisor - Starlink

jobs description: jobs in Qatar Inbound Supervisor - Starlink

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Role Title: Inbound Supervisor

Reporting to:  Manager

Business Unit: Call Center

Department / Section:  Ooredoo Call Center

 

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A. ROLE & CONTEXT

Purpose:

To manage, coach and develop the contact centre team effectively in order to deliver the highest standards of customer service and maximise individual/team potential.

Context:

Call Center supervisor will organize and direct the staff of our call Center. He /she will be responsible for assessing their work and give them feedback to maximize performance.

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B. ROLE ACCOUNTABILITIES

Business orientation

• Achieve the SL and Efficiency KPIs
• Ensure Profitability of the Business Unit
• Liaise with Ooredoo for day-to-day operations

Planning & Organising & Problem Solving

• Hiring and onboarding new employees
• Assisting in the formulation of targets for individuals and teams
• Anticipate escalation and take over calls when needed

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Communicating, negotiating & influencing

• Generate more Business from the Business Unit
• A good understanding of the market dynamics in the Telecom sector
• Manage the Floor related issues

Job Details

Posted Date:	2021-11-09
Job Location:	Qatar
Job Role:	Customer Service and Call Center
Company Industry:	Accounting

Preferred Candidate

Career Level:

Mid Career

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