qatar jobs Inbound Supervisor - Starlink
jobs description: jobs in Qatar Inbound Supervisor - Starlink
Role Title: Inbound Supervisor
Reporting to: Manager
Business Unit: Call Center
Department / Section: Ooredoo Call Center
A. ROLE & CONTEXT
Purpose:
To manage, coach and develop the contact centre team effectively in order to deliver the highest standards of customer service and maximise individual/team potential.
Context:
Call Center supervisor will organize and direct the staff of our call Center. He /she will be responsible for assessing their work and give them feedback to maximize performance.
B. ROLE ACCOUNTABILITIES
Business orientation
- Achieve the SL and Efficiency KPIs
- Ensure Profitability of the Business Unit
- Liaise with Ooredoo for day-to-day operations
Planning & Organising & Problem Solving
- Hiring and onboarding new employees
- Assisting in the formulation of targets for individuals and teams
- Anticipate escalation and take over calls when needed
Communicating, negotiating & influencing
- Generate more Business from the Business Unit
- A good understanding of the market dynamics in the Telecom sector
- Manage the Floor related issues
Job Details
| Posted Date: | 2021-11-09 |
| Job Location: | Qatar |
| Job Role: | Customer Service and Call Center |
| Company Industry: | Accounting |
Preferred Candidate
| Career Level: | Mid Career |
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