SOC Event Monitoring - Starlink
Duties & Responsibilities:
- Familiar with NOC system scope and tasks
- Familiar with 24/7 shift basis work
- Monitor and analyze network/service performance for all event locations (per stadium/critical locations) across all domains
- Monitors service KPIs to ensure excellent quality, report and follow up if any degradation till the service restored
- Create TT, undertake cause analysis of the tickets, solve tickets or reassign to relevant teams where required, track and ensure the timely closure of tickets
- Service impact analysis and management communication
- Report real time service performance during event (matches and broadcast)
- VIP customer complaints and overall customer experience management related to event
- Performance KPI’s analysis and reports generation during the event
- Liaise with vendors, and international carriers/operators when required to solve customer complaints & trouble ticket
- Prepare the standard services/incidents reports if requested
- Prepare detailed/relevant RFO and post mortem reports for incidents if requested
Job Details
Posted Date: | 2021-10-04 |
Job Location: | Qatar |
Job Role: | Information Technology |
Company Industry: | Telecommunications; Entertainment |
Preferred Candidate
Career Level: | Entry Level |
Gender: | Male |
Degree: | Bachelor's degree |