qatar jobs IT Helpdesk analyst - 360 Nautica
Kind Note : Candidates Available in Qatar only can Apply & Only Relevant Experience profiles will be consider.
Job Description
1. IT Helpdesk analyst:
- IT helpdesk analysts to give advice via telephone, website or email to computer users who need help solving their technical problems.
- Providing 1st line technical support to internal user – taking enquiries by phone, email and ServiceDesk
- Dealing with problems for hardware, such as servers, computers and printers, and software programs
- Asking questions about the problem and explaining possible solutions
- Dealing with common or basic technical issues such as resetting passwords
- Using automated diagnostic programs to solve network problems
- Updating knowledge bases with details of common problems
- Using helpdesk software to log calls with descriptions of issues, progress and solutions
- Passing calls to a team of 2nd line support analysts if the problem is more complex
- Arranging for a technician to visit the User if a problem can’t be solved over the phone or by email.
- Prioritize and schedule problems. Escalate problems to the appropriately experienced technician.
- Record, track, and document the help desk request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to final resolution
Job Details
| Posted Date: | 2021-10-21 |
| Job Location: | Doha, Qatar |
| Job Role: | Information Technology |
| Company Industry: | Public Administration |
Preferred Candidate
| Career Level: | Mid Career |
| Gender: | Male |