Our digital team is constantly experimenting with smart new ways to make our products and services more intuitive, simple and successful. As a part of this team, your goal will be to offer the richest, most rewarding digital experience to our customers.
The Head of Digital within our customer operations function will provide strategic direction and leaderships to deliver an unmatched customer experience across all digital channels, grow the share of digital transactions and drive digital contact by embedding a DIGITAL FIRST service proposition approach. Provide digital innovation to automate all available transaction s and to create a culture of digital evolution to make VFQA the benchmark for Digital Service in the VF Group.
With us you will be responsible to...
- Lead the development and delivery of the digital transformation strategy (App, web, chat boat channels) etc… as part of the local company and in line with the global Vodafone Group strategy and drive agile development.
- Ensure digital channels and operations deliver on commercial and service priorities focusing on driving satisfaction, commercial return, and efficiency.
- Develop and lead a digital innovation unit focused on driving long term strategic transformations with the intent of delivering new market innovations supporting our brand and commercial ambitions.
- Lead a dynamic Digital team and help us drive digital transformation through all customer facing channels. Work in a market that has one of the highest smartphone and internet usage rates in the world and is experiencing exponential growth in digital.
- Customer Experience, usability and UX of all digital channels
- Develop, spearhead and grow the Digital channels (My Vodafone, web, IVR, self service machines, internal customer facing interfaces) and emerging Smartphone applications
- Performance marketing, social, and digital advertising, Digital marketing and revenue uplift
- Manage and drive the digital lead and sales
- Penetrate the eCommerce sales segment, user experience and growth aspects
- Self-Service new capability, efficiency, and continuous improvement
- Social Media Media growth, customer care, engagement, channel development
- Internal digital capability transformation changing how we work as a company from the frontline to HQ workflow
Job Details
| Posted Date: | 2021-10-10 |
| Job Location: | Doha, Qatar |
| Job Role: | Other |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Director/Head |
| Gender: | Male |
| Degree: | Bachelor's degree |
