qatar jobs Digital Expert - Vodafone Qatar
Our Experience Store will be designed to showcase state-of-the-art products and solutions where customers can understand how technology improves their daily lives.
A Digital Expert is the Brand Ambassador who will enhance customer Experience by educating the customer, supporting with any technical issues, identifying cross/upselling opportunities and provide Digital Experience, transactions and Device Support that will result in better NPS, TNPS and Customer Experience.
Key Accountabilities..
- Take ownership for enhancing the customer experience through consultative selling practices
- Educate the customer on how to set-up and use their device Manage customer issues and deep dive to understand the cause
- Manage, lead and execute product demos during the Sales Process and Identify opportunities for cross and upselling
- Troubleshoot device software and hardware may it be to Open and track service requests, to schedule technical appointments or to Liaise with Technical Support as required
- Ensure customer retention through follow ups and provide suggestions to the Store Manager on ways to improve customer experience
- Meet and Exceed Individual Sales Targets and NPS
Job Details
| Posted Date: | 2021-10-14 |
| Job Location: | Doha, Qatar |
| Job Role: | Sales |
| Company Industry: | Telecommunications |
Preferred Candidate
| Career Level: | Entry Level |
| Nationality: | Algeria; Libya; Morocco; Tunisia |
| Degree: | Bachelor's degree |